SVC Webinars

Join us for an Audio Conference on an array of fundraising topics! AFP IHQ Audio Conferences are offered to members for $20 and non-members for $40. The previously-recorded web/audio conferences can be accessed via YouTube. On the scheduled date you will receive an email with the private link to the presentation and will have two weeks to access it.  The recording is approximate 1 hour and each conference provides an opportunity to earn 1 point toward your CFRE.

2019 Schedule

March Webinar: Happy Donors - Keeping and Finding the Best Donors

Registrants will receive a link and can access the recording from March 25 to April 8. You can watch as many times as you wish. $20 members/ $40 non-members. No refunds.

Happy donors are generous donors, but what makes donors happy? Donor relations guru Wayne Olson shows you how to find new donors and tap into the things that make them happy to get bigger and better donations. Participants will learn:
- How to look at donor relations from the customer service lens
- How to discover what makes donors happy
- How to shepherd the best experience for donors

Presenter: Wayne Olson is a trainer, author and speaker. His books include The Disney Difference. Wayne improves donor and customer relations with excitement, humor and energy.



May Webinar: Top 5 Ways to Improve Your Monthly Donor Retention

Registrants will receive a link and can access the recording from May 6 to 20. You can watch as many times as you wish. $20 members/ $40 non-members. No refunds.

Monthly donors continue to be powerful. 100 monthly donors are worth an average of $24,000 a year. They’ll give 2 to 4 times more than other donors. They’ll stay with you for at least 5 to 7 years and often even longer.
You'll learn:
- The difference between hard and soft cancels.
- Different tools and approaches to help you prevent lapsing monthly donors.
- How to thank and cultivate monthly donors.

Presenter: Erica Waasdorp is President of A Direct Solution. Erica published one of the very few books on monthly giving, called Monthly Giving: The Sleeping Giant.